Service Centre Administration Officer
Position Classification: Administration Officer Level 3
Remuneration: $33.30 - $34.34 per hour plus superannuation
Hours Per Week: 16
Requisition ID: REQ532035
Location: Royal North Shore Hosptial
About the Opportunity
Want to work in a world class medical facility with a supportive and inclusive team? Looking for a position that will allow you to work part-time? Come be a part of our Service Centre team that works everyday to help our local community.
You'll be working at our modern laboratory at Royal North Shore Hospital in St Leonards.
What we can offer you
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning
What you'll be doing
The Customer Service Officer is responsible for the efficient and effective provision of a wide range of administrative support services to the Post-Analytical Laboratory at NSW Health Pathology – Northern Sydney.
In addition to managing a number of routine tasks, including phone calls into the unit, the Customer Service Officer is required to manage a demanding workload, including sorting and distributing pathology reports, handling day-to-day enquiries about pathology and testing requirements, completing data entry for reports requiring correction, creating doctor codes and configuring reporting preferences, liaising with laboratory staff, managing an array of complex troubleshooting situations and dealing with complaints. The Customer Service Officer is also required to provide administrative assistance to the Client Relationship Consultant when on leave.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Demonstrated ability to plan, prioritise and organise own work, display time management skills taking into account the impact on others to achieve results to meet deadlines.
- Demonstrated ability to use computer hardware, software applications and electronic administration systems and Microsoft Office programs, including Outlook, Word, PowerPoint and Excel to complete requirements of the role.
- A demonstrated ability to perform a wide range of administrative tasks in a high volume customer service environment under broad supervision, but requiring independence with work tasks.
- Demonstrated high level interpersonal, written and verbal communication skills and the ability to confidently and courteously deal with a variety of people and work contexts.
- Ability to exercise initiative in the application of established policies and procedures in an administrative setting.
- Ability to establish and maintain processional relationships.
- Ability to manage interpersonal conflict in a professional capacity.
- Previous exposure to medical terminology and/or a healthcare/ pathology workplace environment or a demonstrated ability to learn
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Brett Matthews on Brett.Matthews@health.nsw.gov.au
Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases
This is a Category A position. All Category A applicants must read and understand NSW Health Policy Directive PD2024_015 Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their own cost prior to appointment.
New to NSW Health Pathology?
The preferred candidate may be required to undergo a functional assessment prior to appointment.
Working Rights
This position is a permanent position. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa.
Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future permanent part time, temporary and casual vacancies.
Our Commitment to Diversity and Inclusion
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
