Product Customer and Support Officer
Employment Type: Permanent Part Time
Position Classification: Technical Assistant Grade 2
Remuneration: $31.21 - $32.41 per hour plus superannuation
Hours Per Week: 24
Requisition ID: REQ545768
Location: Port Macquarie Base Hospital
Applications Close: 5 February 2025 - 11:59pm
About this opportunity
NSW Health Pathology is on the lookout for a dynamic and motivated Product Customer and Support Officer to join our Point of Care Testing (PoCT) team at the Port Macquarie Base Hospital in a permanent part-time capacity.
This exciting opportunity offers the chance to provide vital administrative support while expanding your skill set in areas such as training delivery and technical support, all under the expert guidance of our experienced PoCT Coordinators.
Our PoCT team is passionate about providing exceptional patient care and fostering a supportive, collaborative environment. We believe in the power of individual growth and are committed to helping team members develop and thrive by leveraging their unique strengths and interests. Join us in making a difference and contributing to a forward-thinking, patient-focused team!
What we can offer you
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning
What you'll be doing
To work as part of a dynamic team providing support to the Point of Care Testing (PoCT) coordinators, laboratory and clinical staff, in NSW Health hospitals across metropolitan and regional NSW. In this role you will provide administrative support within the team, with interested applicants able to expand their skills in training delivery and technical support, under the supervision of PoCT Coordinators.
The PoCT team has a patient focused approach, with the goal of developing individual team members to form and contribute from their unique interests.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions
- Demonstrated experience in customer service or administrative positions, with experience in a health care setting or qualifications in science.
- Ability to work independently and within a team environment with the ability to maintain high quality work output while managing competing priorities.
- Demonstrated organisational skills with the ability to prioritise work and manage competing priorities.
- Demonstrated problem solving skills, combined with the ability to investigate and escalate problems where identified.
- High level interpersonal skills and demonstrated ability to communicate with multiple stake holders.
- Demonstrated high level of PC skills, including being able to use programs like word processing and spread sheets and/or a specialist application/software.
- Current unencumbered NSW (Class C) drivers licence and the ability / willingness to work across various locations / sites as required.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Terry Grissell on Terry.Grissell@health.nsw.gov.au
Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases
This is a Category A position. All Category A applicants must read and understand NSW Health Policy Directive PD2024_015 Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their own cost prior to appointment.
New to NSW Health Pathology?
The preferred candidate may be required to undergo a functional assessment prior to appointment.
Working Rights
This position is a permanent position. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa.
Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future permanent part time, temporary and casual vacancies.
Our Commitment to Diversity and Inclusion
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
