PoCT Customer and Product Support Officer
Position Classification: Technical Assistant Grade 2
Remuneration: $61,889.52 - $64,260.00 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ583439
Location: Dubbo Health Service
Applications Close: 15 July 2025 - 11:59pm
About the opportunity
Join NSW Health Pathology as a Point of Care Product and Customer Support Officer
We’re looking for a motivated and skilled individual to join our team at Dubbo Base Hospital in a permanent, full-time role from Monday to Friday. As a Point of Care (PoCT) Product and Customer Support Officer, you’ll play a vital role in supporting frontline healthcare by ensuring the seamless operation of PoCT devices across a range of clinical settings.
Based within the Pathology department, you’ll provide hands-on technical support, manage equipment and inventory, and help maintain high standards of service reliability. You’ll also work closely with clinicians, medical staff, and other stakeholders to deliver outstanding customer support and ensure the accuracy of PoCT data and reporting.
This role is ideal for someone with experience in a healthcare environment or with qualifications in science, who thrives in a collaborative, fast-paced setting and is committed to upholding quality standards in diagnostic services.
What we can offer you
- Accrued Days Off in addition to Annual Leave
- Generous salary packaging options and other fringe benefits
- Corporate wellbeing programs, including the Fitness Passport
- Learning and development opportunities, including in-house training with RTO My Health Learning
What you'll be doing
To work as part of a dynamic team providing support to the Point of Care Testing (PoCT) coordinators, laboratory and clinical staff, in NSW Health hospitals across metropolitan and regional NSW.
Interested in joining Australia’s largest public pathology service? Apply now by addressing the following questions:
- Experience in customer service or administrative positions.
- Demonstrated experience in supporting customers and providing high level customer service skills.
- Demonstrated experience in a Pathology department with knowledge of laboratory information systems.
- Demonstrated problem solving skills, combined with the ability to investigate and escalate problems where identified.
- High level interpersonal skills and demonstrated ability to communicate with multiple stake holders.
- Demonstrated troubleshooting and problem solving skills with a desire to provide excellent customer service.
- Demonstrated high level of PC skills, including being able to use programs like word processing and spread sheets and/or specialist application/software.
- Knowledge and understanding of quality assurance and quality control principles.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
3) For role related queries or questions contact Jacklin Wright on Jacklin.Wright@health.nsw.gov.au
Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases
This is a Category A position. All Category A applicants must read and understand NSW Health Policy Directive PD2023_022 Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases. All recruits must agree to comply with the requirements outlined in this policy. All recruits must provide evidence against specified diseases and comply with the requirements of this policy at their own cost prior to appointment.
New to NSW Health Pathology?
The preferred candidate may be required to undergo a functional assessment prior to appointment.
Working Rights
This position is a permanent position. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. Please note: A person who is not an Australian citizen or a permanent resident is only eligible for temporary employment for a period not longer than the duration of their current visa.
Talent Pool
If the selection panel identifies more than one suitable candidate for the role, an eligibility list will be created for future permanent full time / part time, temporary and casual vacancies.
Our Commitment to Diversity and Inclusion
NSW Health Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.