Recovery Partner - Medical Only, Metropolitan

Are you ready to ignite change and champion recovery? Apply now!

Employment Type: Permanent Full Time, 38 hours per week
Position Classification: Health Mgr Lvl 1
Remuneration: $84,436 per annum - $112,331 per annum + super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 20 January 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment. 

Hear what its like to work for NSW Ambulance

Around the Grounds

ABOUT THE ROLE

The Recovery unit is expanding at NSW Ambulance with an exciting opportunity in a newly created position. We are seeking dynamic and experienced individuals to assist injured workers undergoing medical treatment under their Workers Compensation claim. This crucial position will require you to coordinate and liaise with relevant stakeholders to ensure that injured workers are receiving evidence-based treatment that is reasonable and necessary under the legislation. This key role will provide technical advice and apply best practice interventions to progress claims to finalisation, whilst also fostering care and compassion for those recovering from injury.

Please refer to the Role Description and Position Conditions and General Info for or further information.

WHATS ON OFFER

• Excellent remuneration and leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Opportunities for extra tax savings through salary packaging
• Novated leasing, lease a car and pay for all running costs out of your pre-taxed salary
• Staff Support Program with extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations with discounted gym membership that both you and your family can enjoy
• Health coaching service available to all staff providing individualised support
• Discounted private health insurance
• Career development and growth opportunities
• Accessible via Public Transport  

ABOUT YOU

We are looking for candidates with the below experience and capabilities:

• The successful candidate must have proven and demonstrated experience in managing workers compensation claims for a self-insurer or scheme agent.
• You will also be an experienced injury management professional, with experience in managing complex physical and psychological injuries.
• It is essential that you have a strong understanding of workers compensation legislation and guidelines and how it is applied when managing claims for exempt and non-exempt workers.
• You will need to be a team player with the ability to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers.
• You need to hold current Return to Work Certification and experience in the same.

Specifically:

• An experienced Recovery at Work Coordinator, passionate about returning people to health and work, you can work within processes and policies in a complex and changing environment.
• You are able to work within the parameters set and offer a balanced and strategic approach to your work. You are organised, structured in your working style, and strive to provide the highest quality of customer service to our customers.
• Taking a balanced, strategic, and proactive approach to your work, you can deliver positive outcomes for our customers and injured workers.
• Working collaboratively with the wider Recovery team and key stakeholders you will provide valuable input into current practices and process, with a view to achieving quality business outcomes. 

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Sometimes you may disagree with someone you are working closely with on a project or a certain work task. Give an example of a time when you have not agreed with a colleague on a plan or path of action of a piece work and how did you negotiate or influence them to see your point of view? What was the outcome?

Question 2: Provide an example of when you have had to engage and cross collaborate with stakeholders/treating team to achieve a common goal. How did you go about doing this and what was the outcome?

To discuss the position and role description more before you formally apply, confidential enquiries can be made to Sandhiya Bisht via:

E: sandhiya.bisht@health.nsw.gov.au

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. 

Click here for information about eligibility lists and Recruitment Pool use

Click here for information on our Diversity and Inclusion Statement