Manager Payroll Quality

Employment Type: Temporary Full-Time, 38 hours per week (12 months with possible extension)
Position Classification: Health Mgr Lvl 3
Remuneration: $127,150 per annum to $144,444 per annum + 11.5% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Closing Date: 10 April 2025

ABOUT NSW AMBULANCE

NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.

Hear what its like to work for NSW Ambulance

Around the Grounds

WHATS ON OFFER

• Excellent remuneration and leave support including annual, parental, carers and more
• Allocated Days Off (ADO) once a month take a paid day off
• Additional Public Holiday
• Meal entertainment lowers your taxable income & increases your take home pay
• Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary
• Staff Support Program - extensive free confidential and professional assistance for staff and their families
• Fitness passport, and medic-fit gyms at most locations – discounted gym membership that both you and your family can enjoy
• Discounted private health insurance
• Career development and growth opportunities
• Collaborative and supportive team
• Flexible / hybrid working conditions
• Accessible via Public Transport

ABOUT THE ROLE

The Payroll Quality Manager at People Hub will primarily focus on the delivery of accurate and timely flow of time and attendance records for both StaffLink and Workers’ Compensation payroll. Additionally, this role will also be responsible for ensuring the timely assessment and collection of wage reimbursements from the relevant insurer.

This role provides expert advice and guidance on the more complex payroll quality matters. It requires sound demonstrated knowledge and understanding of payroll quality initiatives and systems associated with payroll, workers’ compensation matters, legislation, rostering processes, practices, roles, responsibilities and the rostering currently used across NSW Ambulance.

The Payroll Quality Manager will lead and manage a team of People Hub Administrators and work in close partnership with the Senior Manager People Hub, as well as the Roster Quality Manager, HealthRoster Coordinator, Associate Director and the Roster Hub management team. This collaboration aims to ensure compliance with legislative requirements and support the organisation through ongoing operations and process improvements, thereby promoting best practice and consistent approaches across the organisation.

Please refer to the Role Description and Position Conditions and General Info for further information. 

Please note: This position is for a period of up to twelve (12) months with possible extension.

ABOUT YOU

As our ideal candidate, you will have:

• Strong experience with Payroll Quality Management and/ or sound knowledge of and experience in use of current payroll or rostering systems and tools such as eTime, Stafflink, HealthRoster and ServiceNow.
• Proven ability to interpret and apply Acts, Regulations, Awards and Agreements relevant to NSW Ambulance.
• Sound knowledge of key stakeholders and ability to understand strategic outcomes and goals of process standardisation.
• High level written and oral communication, interpersonal and negotiation skills including a demonstrated commitment to providing effective client services and interacting effectively with staff, management and other stakeholders.
• Demonstrated effective planning and organising skills in a high-volume work environment with the ability to deliver multiple outcomes within tight timeframes with attention to detail.
• Flexible, adaptable and committed to achieving results. Demonstrated ability to be self-motivated and largely self-managed and to work as a team member and maintain strong team commitment.
• Demonstrated people management skills, including providing staff support, staff development, performance management and the early identification of unacceptable workplace behaviours and taking appropriate action such as investigation, resolution and monitoring of harassment and bullying, grievance issues and conflict resolution.
• Highly computer literate with the capacity to design, develop, present and interpret complex spreadsheets, databases and HR information systems and regularly provide carefully considered workforce projections of staffing needs.

HOW TO APPLY

Please respond to the below two (2) pre-screening questions (max 4000 characters including spaces) and submit this with your CV and other required information.

Question 1: Describe a situation in which you had to coordinate several people to achieve a goal. How did you go about coordinating and leading the group? How did they respond?

Question 2: Give examples of systems and processes that you have implemented in your area to provide meaningful information for problem identification and development of solutions.

If you’d like to discuss the position and role description more before you formally apply, confidential enquiries can be made to Sandy Politi: 

E: sandy.politi@health.nsw.gov.au

Please note: To be eligible for Permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

Click here for information about eligibility lists and Recruitment Pool use 

Click here for information on our Diversity and Inclusion Statement