Deputy Director Control - Dubbo Control Centre

Control Centre
REQ127439 Requisition #

As one of the largest and most modern ambulance services in the world, NSW Ambulance operates in a diverse range of scenarios and geographical locations 24 hours per day, 365 days per year. Employing over 4,500 staff across 300 metropolitan and regional locations, NSW Ambulance is a division of NSW Health and provides emergency and non-emergency clinical care, retrieval and specialist patient transport across NSW.


NSW Ambulance operates four Control Centres which receive emergency Triple Zero (000) and non-emergency calls for ambulance services. Control Centres are located in Sydney, Newcastle, Wollongong and Dubbo and coordinate ambulances within their geographic area. They also have an Aeromedical Control Centre, located in Sydney. Using sophisticated software and mobile data technology to prioritise each call, Control Centres assign the closest appropriate ambulance, utilising tracking technology and provide paramedics with relevant patient information.


NSW Ambulance is now seeking to appoint high calibre, contemporary leaders to the roles of Deputy Director Control (DDC), across NSW. 


This represents a unique opportunity to utilise your contemporary leadership abilities to deliver a critical service to the residents of NSW.


Reporting to the Director, Control Division, you will:

  • Lead and coordinate up to 180 staff and a budget of approximately $20m within the area of your designated Control Centre;

  • Ensure the provision of rapid, efficient and appropriate health and rescue coordination, in-line with global best practice;

  • Collaborate closely with your local, regional and state-wide operations teams and other stakeholders to ensure that capacity and capability are closely aligned with demand;

  • Optimise operational efficiency of the Control Centre, using appropriate technologies and methodologies, within an environment of increasing demand and limited resources;

  • Manage all aspects of risk management and governance;

  • Foster a responsive, future focused and contemporary organisational culture which supports staff to deliver true excellence in patient care;

  • Demonstrate a capability to take a lead role in emergency management within a mobile health service.

To succeed in this role, you’ll have experience leading a complex contact centre/call centre or related operation which delivers outstanding customer service.  You’ll understand the importance of utilising technology and people to deliver the best outcomes, in a timely and efficient manner. This experience may have been gained within the public or private sector and from a broad range of industries including, but not limited to, banking, utilities, telecoms, emergency services, airlines.  The ability to lead, motivate and inspire your team to be the very best within a highly challenging and demanding environment will be critical to success.

It is the responsibility of all staff to report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that either prevent or minimise the risk of unacceptable behaviours, ensuring unacceptable behaviours such as bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.


NSW Ambulance values diversity and is committed to building an inclusive workplace culture that reflects the community it serves. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people and people with a disability.


When applying, please address the following 2 areas in your cover letter and attach:

  • Describe an example of where you have researched and analysed information, identified interrelationships and made recommendations based on relevant evidence that had a positive impact on a service delivery environment.

  • Demonstrate how you have modelled the highest standards of financial management, whilst ensuring respect for public monies and other resources.


Applications close Friday 20 September 2019.


For a confidential discussion or role related queries, please call Briaan Llorente of The Orchard Talent Group on (02) 9157 6212 or email Click here for the Position Description


Note: A recruitment pool may be created through this process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 12 months.



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