Customer Services Officer, Revenue Unit

Accounts Payable/Receivable
REQ132374 Requisition #

Employment Type: Temporary Full Time
Position Classification: Admin Assist Gde 3
Remuneration: $52,090.39 - $56,930.47
Hours Per Week: 38
Requisition ID: REQ132374

Applications Close: Wednesday, 16 October 2019

What you'll be doing


The position is responsible for responding to telephone inquiries regarding ambulance transport and treat and not transport accounts and other accounts raised.

The position is to receive, record and progress telephone call associated with the payment of ambulance transport accounts. The function also includes the checking and verification of details of accounts raised for the ambulance transport of NSW, interstate and overseas residents.


This is a temporary full time position for a period for up to approximately 12 months with possible extension. Expected start date is ASAP. As this is a temporary appointment you will be provided with one months’ notice if the appointment is to cease prior to this date.

Total remuneration package valued at $63,102.61pa (including salary $52,090pa to $56,930pa annual leave loading and employers contribution to superannuation). Salary packaging arrangements providing additional benefits are also available.


This role is located at NSW Ambulance State Headquarters, Rozelle.


To apply:
Please respond to the following targeted questions located in the questionnaire section of the application (max 4000 characters including space)


Question: 1


Using one or more examples, describe how did you ensure deadlines and milestones were met in accordance with all stakeholders’ expectations?

Question: 2


Outline a scenario where you worked with the team to resolve an issue or overcome a challenge. How did you ensure contribution from all team members? 


 Employment conditions: 

  • The successful applicant will be appointed under the terms and conditions of the Ambulance Service of NSW Administrative and Clerical Employees Award and will be required to enter into the annual Performance Development Program.
  • The successful applicant may be required to undertake duties at the other centres should the need arise.
  • Appointment to this position is subject to a satisfactory conduct and services check, which includes referee/supervisor check, a review of National Police Check and review of Service Check Register. A review of sick leave, ability to undertake full duties of the position and clearance from Legal, Regulatory & Professional Standards will be conducted for employees of NSW Health and NSW Ambulance.
  • NSW Ambulance employees subject to an ECP or ICP consolidation period are ineligible to apply for this position.
  • Completion of NSW Health Mandatory Training courses is a mandatory requirement for all NSW Health and NSW Ambulance employees applying for this position. 

General Information:

  • Applicants must address the Targeted questions, attaching any associated documents together with their resume. Candidates who do not address the selection criteria will not proceed through the selection process.
  • An eligibility list may be established for future vacancies.
  • Please ensure you use your work email address so ROB can identify that you are internal to NSW Ambulance and/or NSW Health.
  • It is a requirement that all candidates submit their applications online via the Recruitment and On-Boarding system. No paper based or email applications will be accepted.

Need more information? 
  1) Click here for the Position Description 
  2) Find out more about applying for this position
For role related queries or questions contact Sukhvinder Singh on or on 02 9320 7781

It is the responsibility of all staff to report and respond appropriately to any instances or perceptions of bullying. Managers are required to implement actions that either prevent or minimise the risk of unacceptable behaviours, ensuring unacceptable behaviours such as bullying, harassment and victimisation are identified as early as possible and responded to and effectively managed.
NSW Ambulance is committed to achieving a diverse workforce and strongly encourages applications from women, Aboriginal people, people from culturally diverse backgrounds, refugees, people of diverse genders and sexuality, and people with disability.
If you are an Aboriginal person and wish to obtain more information about applying for a role within NSW Ambulance, please contact our Aboriginal Employment Coordinator, Callista Bryan, on (02) 9320 7644 or
If you wish to discuss any accessibility requirements in relation to your application, please contact our Diversity and Culture Advisor, Joe Wasuruj, on (02) 9320 7339 or
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