Clinical Nurse Consultant 2 Case Manager – Complex Care and Frequent User Management Program
Employment Type: Permanent Full-time
Position Classification: Clinical Nurse Consultant Gde 2
Salary range: $135,826 per annum – $138,534 per annum + 12% super and benefits
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park
Applications Close: Midnight on Sunday 21st December 2025
Are you an experienced Clinical Nurse Consultant with advanced clinical expertise and a strong commitment to trauma-informed care for people with complex needs. zJoin our team as a Clinical Nurse Consultant 2 Case Manager and apply your clinical expertise, contributing to service development, quality improvement, and research-informed practice - while fostering a collaborative and positive team culture.
About the Opportunity:
The Complex Care and Frequent User Management (CCFUM) Program is a statewide clinical initiative aimed at improving outcomes for patients with chronic and complex health conditions, including those who frequently present to NSW Ambulance. The CNC2 Case Manager is a senior clinician with advanced expertise in one or more of the following areas: mental health, drug and alcohol, pain management, and chronic and complex care. This role is responsible for the strategic design, implementation, and evaluation of targeted clinical interventions that support high-need patients across New South Wales.
Key responsibilities include:
Leading the development and delivery of patient-centred interventions that promote safe self-management, reduce avoidable ambulance presentations, and support NSW Ambulance in providing appropriate, tailored care.
Conducting comprehensive bio-psycho-social assessments and delivering case management to individuals who may face barriers accessing or engaging with appropriate clinical services.
Applying clinical judgement and evidence-based practice to design and implement personalised care plans that align with current policy, legislative frameworks, and clinical governance standards.
Collaborating with internal and external stakeholders to ensure interventions are responsive to patient needs and system priorities.
Monitoring outcomes and continuously improving care strategies to ensure effectiveness and sustainability.
This role plays a critical part in enhancing the quality, safety, and efficiency of care for a vulnerable patient cohort, while supporting broader system integration and service optimisation across NSW Ambulance.
Join Us & Enjoy Exceptional Employee Benefits as we offer more than just a job — we support your lifestyle, growth, and wellbeing
Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment
Novated leasing options
Public transport accessible locations
Flexible & hybrid work arrangements
Monthly Paid Day Off (ADO) + extra public holiday
Growth opportunities & career pathways
Discounted gym access for you & your family (Fitness Passport & Medic-Fit)
Private health insurance discounts
Free, confidential staff support program
About You:
We’re looking for someone who has:
- Current registration as a Registered Nurse with Authority to Practice from the Australian Health Practitioners Regulation Agency (AHPRA) with at least five years post graduate nursing/midwifery applied in a mixed clinical environment and/or across a range of services.
- At least 3 years full time equivalent experience working in the specialty fields of either mental health, drug and alcohol, pain management, and/or chronic and complex care
- Postgraduate nursing qualifications relevant to the speciality field, or evidence of working towards same or other qualifications or experience deemed appropriate.
- Demonstrated experience in the development and delivery of clinical interventions that reflect patients' bio-psycho-social needs.
- Experience working with psycho-socially vulnerable individuals who experience challenges engaging with health care providers.
- Demonstrated understanding and experience of models of case management as they relate to patient health case management.
- Demonstrated highly developed problem solving skills and an ability to make decisions based on sound judgements.
- Effective communication and interpersonal skills for negotiating with internal and external stakeholders who often have competing interests; excellent written skills with the ability to prepare reports, policies and formal correspondence.
- Demonstrated capacity to successfully manage competing priorities and to work with minimal supervision and knowledge of the use of Microsoft Office packages.
How to Apply:
Please respond to the below three questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe a time when you have worked with a patient with significant vulnerabilities, complex needs, and comorbid health conditions to assess their needs and implement person-centred care planning and intervention in collaboration with other stakeholders. In your response, please reflect on your clinical process and provide reasoning in accordance with evidence-based practice and with respect to relevant policy and legislative requirements.
Question 2: Describe at time you have managed multiple clinical responsibilities and project requirements in a resource poor environment requiring high quality outcomes and deliverables. What strategies did you use, including communication, monitoring and feedback mechanisms to ensure your work was on target? Describe them in detail. What strategies did you use, including communication, monitoring and feedback mechanisms to ensure your work was on target? Describe them in detail.
Need more information?
Click here for the Role Description and Position Conditions and General Info
Learn more about careers at NSW Ambulance here
Additional Information:
Applicants will be assessed against the essential criteria articulated in Role Description
NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
- All workers must meet NSW Health’s vaccination and screening requirements before starting employment. See PD2024_15 for more detail.
- Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations that are at the same grade and capability level.
Contact People
Please contact Fiona I’Anson via Fiona.IAnson@health.nsw.gov.au if you have any questions about this role.
For candidates who would like support in applying at NSW Ambulance’s please contact Leonie Garvey Aboriginal Workforce Engagement Coordinator at Leonie.Garvey@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ambulance-diversity@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
Child Safe Employment
NSW Ambulance is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
NSW Ambulance is committed to minimising and preventing the risk of unacceptable behaviours, ensuring bullying, discrimination, harassment and victimisation are identified as early as possible and responded to and effectively managed. The consequences for employees who engage in inappropriate behaviour are serious and could result in the termination of a person’s employment.
About NSW Ambulance:
NSW Ambulance is an integral part of the NSW Health system that must work together seamlessly to deliver services to the community of NSW. We take a values-based leadership approach putting our people at the centre of everything we do, striving to deliver our mission of Excellence in Care through our CORE Values of Collaboration, Openness, Respect and Empowerment.
Hear what it’s like to work for NSW Ambulance
NSW Ambulance is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, neurodiverse individuals, and people with disabilities to apply!
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