Senior Registry Officer, Clerk grade 5/6

REQ127817 Requisition #

Role Title: Senior Registry Officer – Civil Team

Branch: Mental Health Review Tribunal

Employment Type: Full Time -Temporary (up to 30 June 2020 - possible extension up to June 2021)
Role Classification:  Clerk Grade 5/6
Remuneration:  $85,488 - $94,327
plus superannuation and annual leave loading
Hours per Week: 35

Location: Gladesville
Requisition ID127817

Closing Date: 11:59pm, 23 September 2019

About this role
The Senior Registry Officer coordinates the day-to-day operation of scheduled Civil hearings and Mental Health Inquiries by liaising with Tribunal members and parties to a hearing, providing information to clients and stakeholders and maintaining files. This is done in order to support the Tribunal in meeting its statutory obligations relating to the scheduling and conduct of hearings.

The area is very busy, often having critical deadlines. Good internal and external stakeholder engagement is central to the role. The position holder must be able to work cooperatively and independently with minimal supervision and demonstrate excellent interpersonal and customer service skills.


Where you'll be working
The Mental Health Review Tribunal is a specialist quasi-judicial body constituted under the Mental Health Act 2007. It has a wide range of powers that enable it to conduct mental health inquiries, make and review orders, and to hear some appeals, about the treatment and care of people living with a mental illness.


The Tribunal is based on the grounds of the old Gladesville Hospital at Gladesville.  It has a President, two full time and eight part time Deputy Presidents, a Registrar, 30 staff and approximately one hundred and thirty part time members.


Further information about the Mental Health Review Tribunal can be found at:


What you'll be doing

In this role you will:  

  • Receive, register and schedule applications for hearings and Mental Health Inquiries according to the requirements of the Mental Health Act, 2007; this includes scheduling hearings in both metropolitan and rural locations and emergency hearings using the Tribunal’s client database.
  • Coordinate the day-to-day management of the schedule of civil hearings in a variety of locations throughout New South Wales; this includes notifying parties to a hearing, arranging legal representation, organising travel arrangements for Tribunal members and identifying and procuring facilities and resources such as audio and recording equipment and interpreters.
  • Liaise with team leader to discuss the allocation and use of resources, to review caseload and workflow processes and to resolve difficult issues relating to the management of scheduled hearings.
  • Prepare case notes, correspondence, reports and file notes relating to matters scheduled for hearing to ensure that records are kept up-to-date and that relevant parties are advised of the outcome of proceedings; and establish and maintain civil files and coordinate electronic record keeping activities to ensure that the Tribunal has accurate and up-to-date information about clients, cases and healthcare facilities.
  • Provide information to clients, their families and friends, healthcare workers and statutory bodies regarding the Tribunal’s processes and procedures and the rights and responsibilities of parties to the hearing.
  • Respond to enquiries from clients, their family and friends, health care workers and statutory bodies requesting information on the Tribunal’s activities and procedures and advise them on the details of hearings, jurisdiction of the Tribunal and the rights and responsibilities of parties to a hearing.
  • Undertake a range of administrative tasks such as maintaining office and client files, photocopying and faxing in order to provide support in the conduct of hearings and related matters.
  • Maintain an up-to-date knowledge of the Tribunal’s activities and procedures in order to effectively support the Tribunal’s operations and to be able to respond appropriately to enquiries from parties to hearings.

Need more information?
  1. Click here for the Role Description
  2. Find out more about applying for this position
  3. All applicants must attach a response to the two targeted questions (1-2 pages) and your CV (no more than 5 pages)
  4. A Recruitment Pool may be created for future vacancies at the same/equivalent salary level
  5. Please note that you cannot apply for this role using iworkfornsw, please click here to access the advert through the Health Career Portal.

For role related queries or questions contact Danielle White on

If you require any reasonable adjustment please contact Hana Maalla at  

  1. Describe your experience in meeting deadlines in a busy and demanding workplace with competing priorities and displaying judgement, exercising initiative and dealing with complex and sensitive issues.
  1. Give an example that demonstrates your ability to work independently as well as to contribute to your team’s priorities. Describe your approach to working in a small team and what you believe is the most important asset to working efficiently.

The Mental Health Review Tribunal and Ministry of Health values diversity and are committed to building an inclusive workplace culture that reflects the community we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTI, people with a disability and people from culturally and linguistically diverse backgrounds.


To be eligible for employment in these roles you must be one of the following:
•  an Australian Citizen, or
•  a permanent resident of Australia, or
•  a New Zealand citizen with a current New Zealand Passport, or
•  a citizen of another country with an appropriate visa that allows you to work in Australia

You can only be offered employment in this role for the duration that your current visa allows you to work in Australia, and you can only be offered ongoing employment if you have a permanent visa that allows you to work in Australia.


To learn more about working at the Ministry of Health, please visit our career portal.


Applications Close: 11.59pm, 23 September 2019

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