Mental Health Line Manager

1. Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
2. Tertiary qualifications as per clinical discipline (nursing, psychology, occupational therapy, social work) with full AHPRA registration or eligibility for membership with AASW and post graduate management qualifications or relevant experience. Allied Health roles will have recent extensive post graduate experience as a Level 3 or above.
3. Extensive clinical experience in Mental Health and demonstrated knowledge of issues in relation to quality mental health customer service delivery.
4. Demonstrated skills in operational leadership of a team including rostering, quality improvement initiatives, change management, workforce professional development and review of policies and procedures within a health environment.
5. Demonstrated experience in leading, managing and supporting a clinical team and driving a high performance culture.
6. Advance proficiency using Microsoft Office software, telephony systems and applications used in a typical call centre including the extraction of data and report writing.
7. Advanced excellent verbal, written and interpersonal communication skills within a customer service environment with an emphasis on negotiation, conflict resolution and liaison skills.
8. Demonstrated time management and organisational skills including proven ability to meet deadlines and workload demands to maintain a high quality of customer care.

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For role related queries or questions contact Kenneth Meadows on David.Meadows@health.nsw.gov.au or 0404 830 169

Applications Close: 4 November 2021