Associate Director, Customer Experience - Customer Engagement & Service Transitions

How to apply

If you would like more information, review the POSITION DESCRIPTION and find out more about applying for this position. To start your application, click the APPLY FOR JOB button at the top.

To be considered for this position, you will need to attach your resume and detail your experience, knowledge and capabilities in written responses to the Targeted Questions detailed below in the questionnaire and then submit your application.

• Consider that you have just been appointed Associate Director, Customer Experience in eHealth NSW. What are your key focus areas and why?
• How would you describe world class Customer Experience in 2020? What are some of the operational, technical, and strategic considerations that any Customer Experience (CX) Leader should make, and plan for, to provide this experience?
• This role is focused on implementing strategies to ensure continuous improvement with the eHealth NSW customer experience. Tell us about a time that you identified a need for change and implemented a strategy in order to address this. What was the strategy, and what was the outcome?
• eHealth NSW is seeking to improve its customer centricity across services, products and processes. Provide us with some examples of where you have led efforts to achieve similar customer outcome focussed improvements. 

PLEASE NOTE: If you are unable to create a profile in order to apply for this job, please notify the above contact person before the close date stated below.

For role related queries or questions contact Fiona Woolmer on Fiona.Woolmer@health.nsw.gov.au .

Applications close: 11:59pm Monday 14th December 2020

Only candidates with current Australian work rights (Australian citizens, permanent residents, NZ citizens with a current passport, valid work visa) will be considered.

Please note that you may be asked to undertake further assessments as part of the recruitment process, which may include, but is not limited to, psychometric assessment, one-way video interview or capability assessment.