External Communications Advisor (Clinical Audiences)

Employment Type: Full Time - Permanent

Position Classification: Health Manager Level 3

Remuneration: $122,850 - $139,559 pa + 11% super

Hours Per Week: 38

Location: Hybrid (2 Days a week in the office at Chatswood)

Join the team driving the digital transformation of Australia’s largest public health system

About us

Working at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.

Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.

Come work with us

We have an exciting opportunity in the Clinical Audiences Communications Team for an External Communications Advisor.

Reporting into the Senior Communications Adviser for the clinical audiences team, you will be part of the team responsible for the development and coordination of communication campaigns, resources and advice targeting NSW Health clinicians and frontline health staff as well as other clinical audiences. This role works collaboratively with eHealth NSW staff and stakeholders to deliver a variety of digital and traditional communication approaches and assets aligned with eHealth NSW's brand and business priorities. This includes supporting strategic communications on the delivery of the Single Digital Patient Record (SDPR). The SDPR will transform the digital systems NSW Health staff use every day to deliver care.

As an integral member of the team, you will:

• Develop and implement communication campaigns which effectively communicate key messages to varied audiences in alignment with eHealth NSW strategic and business objectives.
• Develop and coordinate the production of high-quality, impactful and targeted written and visual content including presentations, editorial, printed publications, video, podcast, newsletter and web content, ensuring compliance with eHealth NSW and NSW government branding and communication guidelines.
• Contribute to the development, implementation and ongoing review of eHealth NSW's overall communication strategy, framework, processes, systems and activities.
• Develop and maintain excellent working relationships with stakeholders and eHealth NSW staff to provide high quality and timely advice regarding communication campaigns, materials, risks and issues to facilitate informed decisions and deliver to expectations.
• Partner and work closely with project and technical teams to understand, write and implement communication briefs and manage end-to-end communication deliverables. 
• Manage communication projects and campaigns within allocated timeframes ensuring work is executed on brand, on message and in a consistent voice. 
• Work closely with the wider Communications Services team to coordinate a holistic communications approach to ensure strategically sound, timely and cost-effective delivery of communications.

More information about the role can be found in the POSITION DESCRIPTION.

About you

The skills, knowledge and experience we are looking for in you are:

• Proven experience in managing the development and coordination of communication campaigns in a complex or diverse service industry organisation, including tertiary qualifications in Communications, Marketing or other relevant discipline and/or equivalent relevant experience.
• Proven ability to produce a range of written, visual and broadcast communications resources across a range of traditional and digital communication channels.
• Excellent stakeholder management skills and proven record in establishing and maintaining partnerships and using them to drive results.
• Demonstrated experience in developing, implementing and evaluating communications plans, protocols and programs including excellent project management skills with the ability to prioritise and multi-task in a highly demanding work environment with competing priorities and deadlines.
• Excellent written and oral communication skills with experience communicating complex technical messages in plain English.
• Proven experience in analytics reporting to gauge effectiveness of communications campaigns and translating/tailoring this data to present in executive level reports and other forums.
• Demonstrated experience using a range of marketing technology systems including Electronic Direct Mail platforms as well as MS Office, MS Teams and MS SharePoint

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.

Benefits working with eHealth

We support our people with great benefits so they can support the patients and staff of NSW Health. These include:

·         Flexible work options

·         Skills and leadership development training programs

·         Salary Packaging 

·         Health and wellbeing programs

More information about these benefits, can be found at https://www.ehealth.nsw.gov.au/careers/benefits.

Valuing diversity and inclusion

eHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people and people with disability for all advertised positions and have strategies in place to support them.

For more information on the strategies in place to support diversity and inclusion such as NSW Health’s Stepping Up program for Aboriginal and Torres Strait Islander people and our Disability Employment Strategy, please visit https://www.ehealth.nsw.gov.au/about/our-culture/diversity-and-inclusion.

How to apply

To start your application, click the APPLY FOR JOB button at the top.

To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describes how your capabilities, knowledge and experience make you the best person for this role. To help you prepare, you will need to respond to the below:

1.     Can you share an example of how you have tackled challenges and managed competing deadlines from multiple stakeholder expectations so to achieve a successful strategic communications outcome? How did you achieve this? What outcomes did you achieve?

2.     Can you share relevant experience and tactics you have used to achieve successful communications outcomes while supporting complex initiatives with frequently changing scope?

3.     Are you familiar and confident translating complex content into easy-to-understand communications material? Can you give some examples where you have successfully achieved this?

If you require assistance or have any questions about the role, please contact Jessica Weiland on Jessica.Weiland@health.nsw.gov.au

If you require assistance or have any questions about the recruitment process, please contact Dane Brown on Dane.Brown@health.nsw.gov.au

Applications close: Sunday 19/05/2024 (11:59pm)

To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).