Booking and Scheduling Officer

Employment Type: various Full Time – Permanent and Exempt (contracts up to November)
Position Classification: Administration Officer Level 5
Remuneration: $73,551.21 - $75,219.36 per annum
Hours Per Week: 38

Location: 1 x Full Time Permanent at Kings Park, 1 x Full Time Exempt (contract up to November) at Warrawong, 2 x Full Time Exempt (contracts up to November) at Prestons

The Opportunity

You will be responsible for scheduling bookings, monitoring pending and active cases and ensuring accuracy of data relating to enquiries. You will also need to be proactive and participate in ongoing training and quality management programs, keeping up to date with processes and operational priorities. Shift work is an essential requirement of this role.

Why Work for HealthShare NSW?

HealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.

Watch Our HealthShare NSW story video to learn more about the work we do and the diverse range of roles we have on offer.

We reward our employees with a terrific range of benefits, including:

• Flexible work arrangements: varied start/finish times, part time work and job sharing where applicable
• Hybrid working: enjoy a combination of working from home and the office
• Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks’ paid parental leave for eligible employees
• Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
• Wellbeing programs: access a large array of wellbeing programs designed to support your physical, mental, and emotional health
• Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career

Please note some benefits may only apply to certain employment types.

Further information on our wide range of benefits is available here.

Eligibility Requirements

• Meet essential requirements as outlined in the Position Description and ensure they are referenced in your resume or answers to targeted questions.
• Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.
• This is a NSW Health Category B position. Please complete the OASV Undertaking/ Declaration Form and upload this with your application.

How to Apply

• Click Apply Now at the top of the page.
• Attach your resume and provide answers to the Targeted Questions below.
• To find out more about applying for jobs with HealthShare please view our resource: Your Guide to Employment with HealthShare NSW.

Targeted Questions

• Describe a time you have provided exceptional customer service in a challenging situation. What approach and actions did you take to resolve the issue and what was the outcome?
• When have you had to communicate with a diverse range of stakeholders and build strong relationships? In your answer identify how you adapt your communication style to different stakeholders and how you utilise working relationships to achieve results.
• Give an example of when you have had to manage multiple competing priorities in a high volume work environment. How did you organise and manage your workload to ensure you delivered quality work within designated deadlines?

Any role related questions can be directed to the hiring manager Tahlia Fleming via tahlia.fleming@health.nsw.gov.au

We are Diverse and Inclusive

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, carers, and people with disability. If we can offer some support or make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team HSNSW-Diversity@health.nsw.gov.au and let us know.

Further information on how we support Diversity & Inclusion at HealthShare NSW can be found here.

Talent Pool

An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.

Applications Close: midnight Sunday 19 May 2024