Program Manager Discharge Patient Flow Concierge
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- Project Manager
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- REQ563836 Requisition #
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- 1 day ago Post Date
Employment Type: Temporary Full Time (up to June 2026)
Position Classification: Health Manager Level 4
Remuneration: $141,974 - $169,151, plus Superannuation
Location: 1 Reserve Road, St Leonards NSW, in a hybrid working environment
Hours Per Week: 38
Requisition ID: REQ563836
Closing Date: Tuesday 8 April 2025 (11:59PM)
Join our System Performance Support Branch at Ministry of Health for an exciting temporary employment opportunity up to 30 June 2026 and be part of the team enriching health in millions of ways every day.
About us
- Explore boundless potential in a dynamic environment.
- Join a passionate team dedicated to innovation and creativity.
- Embrace a healthy work-life balance with our flexible/hybrid working hours.
About the role
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
The Program Manager for the Discharge Patient Flow Concierge under the NSW Health Whole of Health Program (WOHP) is responsible for overseeing the state-wide coordination and development of the Discharge and Patient Flow Concierge program. This position is responsible for leading and managing all aspects of the program, from development through to implementation and evaluation. The primary goal of the role is to enhance operational performance across the healthcare system. The Program Manager will work collaboratively with various stakeholders, including healthcare providers, administrative staff, and policymakers, to ensure the program's success and sustainability.
Health Manager level 4, starting salary from $141,974 - $169,151 plus Super and annual leave loading, with a 38-hour work week.
What you will do
- Lead the development, implementation and evaluation of discharge and patient flow concierge program to ensure a coordinated and targeted approach in the delivery.
- Lead and manage the development, implementation and evaluation of strategy and actions to facilitate improvement in patient experience and safety within NSW Health.
- Provide support to NSW Health facilities to improve access and patient flow performance with efficient use of resources which balances providing capability and capacity support to LHD/SHNs.
- Provide support to the districts to address discharge challenges and issues in collaboration with MOH divisions, branches and Subject Matter Experts.
- Provide expert leadership and advice on all aspects of WOHP support including preparing briefs, ministerial papers, related correspondence reports, meeting non-negotiable ministerial timeframes and project management plans.
About you
We are seeking motivated and committed individuals who can support the work of NSW Health with:
- Tertiary qualifications in health or clinical management, qualifications in process improvement with demonstrated operational and service improvement for acute hospitals.
- Demonstrated experience in all aspects of project management including management of multiple concurrent projects and the implementation of state-wide and local innovative change management approaches.
- Proven ability to successfully manage and lead performance programs for multidisciplinary teams in a large and complex health system using strategic initiatives and appropriate resources.
- Experience in driving Key Performance Indicator improvement through project and program management.
- Proven analytical skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports to deal with challenges creatively and achieve efficient and effective solutions.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 3 pages) and cover letter (1-2 pages), explaining your interest and motivation in applying for this role and highlighting your relevant skills.
For role related queries or questions contact Rachel Mason on Rachel.mason1@health.nsw.gov.au and quote REQ563836.
If you do require any adjustments to the recruitment process during the recruitment process, please contact Rebecca Chan on rebecca.chan3@health.nsw.gov.au
Closing Date: Tuesday 8 April 2025 (11:59PM)
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Our commitment to Diversity and Inclusion
At the NSW Health we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
Additional information
- This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
- Please note the selection process will include a range of comparative assessment techniques to assist in determining your suitability for the role.
For more information about working at the NSW Health, please visit our career portal.
Applications Close: Tuesday 8 April 2025 (11:59PM)
