Senior Travel Officer
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- Contracts and Business Support
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- REQ575148 Requisition #
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- 1 day ago Post Date
Employment Type: Permanent Full Time
Position Classification: Health Manager Level 1
Remuneration: $84,436 - $112,331, plus Superannuation
Location: 1 Reserve Road, St Leonards NSW
Hours Per Week: 38
Requisition ID: REQ575148
Closing Date: Sunday 1 June 2025 (11:59PM)
Join our Travel Operations & Administration Team at Ministry of Health and be part of the team enriching health in millions of ways every day.
About us
- Our core values of collaboration, openness, respect, and empowerment are more than just words – they're the guiding principles that shape every aspect of our work.
- Join a passionate team dedicated to innovation and creativity.
- While regular office presence is essential, we offer flexible work arrangements to support your needs.
To learn more about the Ministry and what benefits we offer, access our Employee Benefits Handbook.
About the role:
With your skills and experience, you can contribute to the millions of ways we’re enhancing health and wellness while developing your career as part of the largest health organisation in Australia.
This role will lead the Travel Administration Team within the Ministry of Health, Financial & Corporate Services Division, by ensuring the provision of quality Travel services to MOH and HSSG customers while maintaining compliance with relevant policies and procedures, as well as acting as the central point of contact and subject matter expert regarding travel related processes and issues.
Health Manager level 1, starting salary from $84,436 - $112,331 plus Super, with a 38-hour work week.
What you’ll be doing
- Represent MOH and HSSG as the relevant stakeholder and subject matter expert on travel meetings and forums and contribute to continuous improvement of travel policies and processes. Actively participate in and contribute to improvement projects related to travel systems and processes.
- Provide up to date training to delegated travel arrangers within MOH and HSSG on policy compliance, processes, procedures, and use of the Online Booking Tool (OBT).
- Act as the system administrator for the travel systems for MOH and HSSG including the Online Booking Tool, and Online Travel Request Forms
- Provide a high standard of customer service to internal and external customers and stakeholders with travel related queries and negotiate resolution of issues in a timely manner, within policies and procedures and escalate where necessary
- Ensure knowledge management of travel and related processes is maintained to a high standard by periodically reviewing and updating internal procedures and provide advice to travellers regarding compliance with policies.
About you:
We are seeking motivated and committed individual who can support the work of NSW Health with:
- Demonstrated experience in providing high quality transactional services in a high paced environment including administering end to end travel services, and/or support functions, with sound knowledge in reviewing transactions, undertaking reconciliations and preparing journals.
- Sound oral and written communication, interpersonal, negotiation and customer service skills and the ability to liaise effectively with customers and stakeholder to provide information, advice and recommendations.
- Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise competing demands and achieve results with a customer-focused approach.
- Sound problem-solving skills and proven analytical skills to investigate and resolve transactional issues and to contribute to continuous improvement projects and review operational systems.
How to apply
At The Ministry of Health, we want you to make the most of the opportunities you’ll get to grow your skills and your career, surrounded by authentic, smart people and leaders.
Please review the role description and submit your up-to-date resume (up to 5 pages) and cover letter (1-2 pages)
For role related queries or if you do require any adjustments to the recruitment process, please contact Rebecca Chan on rebecca.chan3@health.nsw.gov.au and for more information regarding the role please contact Felicia Fernandes on Felicia.fernandes@health.nsw.gov.au
Closing Date: Sunday 1 June 2025 (11:59PM)
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
Our commitment to Diversity and Inclusion
At the Ministry of Health, we are committed to creating a diverse, inclusive and flexible environment which reflects the community and customers we serve. We actively promote the employment of women, people with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community and people from culturally and linguistically diverse backgrounds.
If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application or to obtain more information on how to apply, please visit The Stepping Up Initiative.
To be eligible for employment in these roles you must be an Australian citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold a valid visa with permission to work in Australia.
For more information about working at the NSW Health, please visit our career portal.
Applications Close: Sunday 1 June 2025 (11:59PM)