Telephonist / Receptionist

About Us

Taree is a charming riverside town nestled along the scenic Manning River. Just 3.5 hours from Sydney and 2 hours from Newcastle, it offers the perfect balance of a relaxed lifestyle and convenient access to beaches, national parks, and cultural experiences. With its welcoming community and breathtaking surroundings, Taree is the ideal place to live, work, and unwind.

About the Role

Manning Hospital is seeking a reliable, mature, and enthusiastic Telephonist to join our Emergency Department’s administrative team. 

This is a Temporary Part Time Role of 20 hours per week between the hours of 6.30am and 9pm, handing over to the night telephonist at 9pm. 
As the first point of contact for patients and visitors, you will play a key role in ensuring smooth communication during the most critical hours of hospital operation. Providing a switchboard service to internal and external customers by processing a high volume of calls, paging, rostering, and general enquiries. Our service operates morning, afternoon, and night shifts, providing care seven days a week. This structure ensures comprehensive coverage and allows our team to deliver consistent, high-quality care. You’ll manage switchboard operations, respond to general enquiries, and support clinical teams by delivering timely and accurate information.

This position is ideal for someone who brings calm professionalism, excellent communication skills, and a level-headed approach to sensitive and fast-paced environments.

Key Responsibilities

• Operate the hospital switchboard, including message delivery and paging services.
• Greet and register patients and visitors entering the Emergency Department.
• Maintain accurate communication records in line with policy.
• Provide clear, timely information to clinical staff to support safe patient care.
• Work cooperatively with administrative and clinical teams across departments.

About You

You are a compassionate and approachable communicator who thrives on supporting patients, families, and healthcare providers. With strong listening skills and attention to detail, you handle inquiries professionally, maintain accurate records, and ensure timely, clear communication to support safe patient care. A true team player, you excel in fast-paced environments, staying organised and adaptable while building positive relationships with colleagues. Tech-savvy and committed to quality outcomes, you embrace NSW Health values and are ready to bring energy and enthusiasm to this important role.

Why Join Us?

• Become part of a supportive team that values integrity, inclusion, and excellence.
• Contribute meaningfully to your community in a respected local hospital.
• Receive training and support in hospital systems and communication tools.

What we can offer you: 

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals 
  
  

Information for your Application 

  Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions contact Vickie Taylor on Vickie.Taylor@health.nsw.gov.au

• An eligibility list will be created for future permanent part time and temporary part time vacancies.
• Casual opportunities may be available for recommended applicants. 

Information for Applicants:

If you are currently employed with HNE Health in a position of the same grade, you may not need to submit an online application to be considered. Please contact the hiring manager to discuss your options first.
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
 
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.  Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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