Voice Network Engineer

Power the voice behind world-class healthcare as a Voice Network Engineer with Hunter New England Local Health District!


Remuneration

We’re on the lookout for a proactive and technically sharp Voice Network Engineer to play a key role in delivering and maintaining telephony services across the Hunter New England Local Health District (HNELHD). Working closely with IT and Corporate Services teams, you’ll help ensure our voice network infrastructure is modern, reliable, and fit for purpose.

From carrier services to PABXs (IP and TDM), you'll be part of a collaborative team that keeps critical communications running smoothly across a vast and complex healthcare environment. This is a role for someone who doesn’t just react to problems — they anticipate them and build smarter systems that prevent them altogether.

In this role, you’ll:

• Deliver and maintain District-wide telephony services in collaboration with internal IT and Corporate Services teams
• Manage and support all voice systems, including carrier services, IP/TDM PABXs, and infrastructure
• Carry out Moves, Adds and Changes (MACs), and order and provision new telephony services
• Troubleshoot issues and coordinate fault resolution with external service providers
• Support the rollout and upgrade of telephony systems across new and existing healthcare sites
• Assist in developing strategic plans for future voice technology solutions within the District
   

About You:

You’re a voice systems specialist with a knack for precision and a passion for making complex tech run like clockwork. You thrive in a collaborative environment, have strong communication skills, and are comfortable juggling operational needs with strategic thinking.

Ideally, you'll have:

• Solid experience in managing telephony infrastructure and services
• Hands-on experience with IP/TDM PABX systems and voice network upgrades
• A methodical approach to troubleshooting and vendor coordination
• Ability to work independently and as part of a cross-functional team
• Strategic thinking with a solutions-focused mindset
   

Why Join HNELHD?

At Hunter New England Local Health District, you’re not just supporting systems — you’re supporting people. We offer:

• A dynamic, tech-forward environment with major impact across healthcare operations
• A stunning work location just minutes from Newcastle’s beaches and Lake Macquarie
• Flexibility, career progression, and leadership that backs your growth
• Generous salary packaging and benefits
• A workplace that values innovation, autonomy, and community impact

Additional information

• An eligibility list will be created for future permanent and temporary full-time and part-time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa. 
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.  
• At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process. 
  
  
  

Information for Applicants: 

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2 
 
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp 

This is a Category B position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases  for Category B positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy. 

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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