Night Telephonist - Emergency Department

Bring your life experience to the front line of care – one night at a time.


Renumeration: $35.09 - $35.80 per hour + Superannuation + Salary Packaging
Location: Manning Hospital ED
Employment Type: Casual
Position Classification: Telephonist Level 3
Hours: Casual NIGHT Position
Requisition ID: REQ566893
Closing Date: Monday, 21st April 2025

About Us
Taree is a charming riverside town nestled along the scenic Manning River. Just 3.5 hours from Sydney and 2 hours from Newcastle, it offers the perfect balance of a relaxed lifestyle and convenient access to beaches, national parks, and cultural experiences. With its welcoming community and breathtaking surroundings, Taree is the ideal place to live, work, and unwind.

About the Role
Manning Hospital is seeking a reliable, mature, and enthusiastic Telephonist to join our Emergency Department’s administrative team. This is a casual opportunity offering overnight shifts in a vital front-line role. As the first point of contact for patients and visitors, you will play a key role in ensuring smooth communication during the most critical hours of hospital operation.

You’ll manage switchboard operations, respond to general enquiries, and support clinical teams by delivering timely and accurate information. This position is ideal for someone who brings calm professionalism, excellent communication skills, and a level-headed approach to sensitive and fast-paced environments.

Key Responsibilities

• Operate the hospital switchboard, including message delivery and paging services.
• Greet and register patients and visitors entering the Emergency Department.
• Maintain accurate communication records in line with policy.
• Provide clear, timely information to clinical staff to support safe patient care.
• Work cooperatively with administrative and clinical teams across departments.

About You

We’re looking for someone who:

• Must be able to work Night Shifts in a 7 day a week rotating roster 9pm-7am.
• Communicates clearly and compassionately with people from all walks of life.
• Is confident working independently overnight, yet values team collaboration.
• Possesses solid computer and telephony/switchboard skills.
• Remains composed under pressure and handles competing priorities with grace.
• Brings a mature outlook and life experience to handle varied and sensitive interactions.
• Has prior experience in a healthcare, customer service, or high-volume call setting (desirable).

 Why Join Us?

• Become part of a supportive team that values integrity, inclusion, and excellence.
• Contribute meaningfully to your community in a respected local hospital.
• Enjoy flexible overnight shifts suited to night owls or those seeking work/life balance.
• Receive training and support in hospital systems and communication tools.

What we can offer you: 

At Hunter New England Health enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. Join the team enriching health in millions of ways every day: 

• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals 

Information for your Application 

  1) Click here for the Position Description
  2) Find out more about applying for this position

For role related queries or questions, contact Vickie Taylor at Vickie.Taylor@health.nsw.gov.au

Information for Applicants: 

If you are currently employed with HNE Health in a position of the same grade, you may not need to submit an online application to be considered. Please contact the hiring manager to discuss your options first.
 
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.  

To be eligible for employment in this position you must be an Australian Citizen, or permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa. 

We strongly encourage applicants who identify as being Aboriginal and/or Torres Strait Islander to apply.
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp
 
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.  Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply.  Please contact Rebecca.Caldwell@health.nsw.gov.au for confidential support to ensure an equitable, barrier-free application process.

Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt. Find out more by contacting SalaryPackagingPLUS! via nswhealth@salarypackagingplus.com.au or 1300 40 25 23. 

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.  
 
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