Booking & Scheduling Officer- Patient Transport Service

General Admin
HealthShare NSW
REQ131903 Requisition #

Employment Type: Permanent Full Time/Part Time
Position Classification: Admin Officer Level 5
Remuneration: $66,754.13 - $68,344.01 per annum (excl. super)
Hours Per Week: up to 38
Requisition ID: REQ131903

Where you’ll be working

HealthShare NSW is the backbone of the NSW public health and hospital system, supplying critical support and administrative services behind the scenes so hospitals can do the important work of caring for patients. We provide food, patient support and linen services, payroll, patient transport services, procurement and corporate services to the NSW public health system. Our more than 7,500 employees make a difference to the lives of patients in public hospitals every day and you can too! Learn more at   

HealthShare NSW values diversity. 

We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with being LGBTIQ+ to apply.

If you are an Aboriginal or Torres Strait Islander person and would like some more information about applying for a role within HealthShare NSW, please contact one of our Aboriginal Workforce Consultants on


If you are a person with disability and require information or specific arrangements to participate in the recruitment process, please contact the Access and Inclusion Lead by email 


We are an organisation of excellence when it comes to the health, safety and wellbeing of our staff. We expect and encourage all staff to do more than simply comply with policies and procedures. We seek a genuine commitment from all staff to embed safety in every aspect of our work. We actively promote flexible working arrangements, wellbeing initiatives, encourage proactive strategies designed to minimise injuries, respond quickly to incidents, and work to continually improve the culture of safety in our workplaces.

To apply for this role you need to attach your resume, answer all targeted questions/selection criteria and demonstrate how you meet the essential requirements. We are looking for you to show how your skills and capabilities match those described in the Position Description, so please respond with this in mind. 

What you'll be doing

You will be scheduling all requests for non-emergency patient transport whilst managing multiple enquiries with a customer service focus. You will also prioritise and monitor all pending transfers as well as managing operational competing priorities of activity, demand and available resources.


Selection Criteria:

  1. Demonstrated knowledge and capacity to learn computer based booking and scheduling system within the Health environment.
  2. Effective interpersonal, liaison and negotiation skills including excellent listening skills with the ability to establish and maintain effective working relationships with a variety of stakeholders.
  3. Demonstrated ability to manage competing priorities, solve complex operational problems in a timely manner, monitoring and adjusting resource allocation as required.
  4. Demonstrated ability in providing excellent customer service and to interact professionally with clients, managers and staff.
  5. Demonstrated ability to work independently and as a team member and maintain strong team commitment working within an operational environment.
  6. Demonstrated experience in multi-tasking, analysing and interpreting operational information and where attention to detail is essential.
  7. Capacity to mentor and provide one-on-one training to other staff in booking and scheduling functions.
  8. Touch Typing skills of forty (40) words per minute with an accuracy of ninety-five percent (95%). (Validation of typing speed and accuracy will be necessary prior to employment being confirmed).

Need more information?

For role related queries or questions contact Sarina Strickland on

Applications Close: 22 November 2019


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