Technical Support Officer

Technical Support Officer

Employment Type: Full Time – Exempt (Up to December 2026)
Position Classification: Health Manager Level 2
Remuneration: $109,857.00 - $129,624.00 per annum, plus superannuation and 17.5% leave loading
Hours Per Week: 38

Location: 1 Reserve Road, St Leonards, Sydney
Requisition ID: REQ566225

• Be part of an organisation that makes a difference in cancer control in NSW
• Aboriginal and Torres Strait Islander peoples are encouraged to apply

Where you’ll be working

The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

What you’ll be doing

To co-ordinate and support the implementation, management, delivery and monitoring of systems and products including the PRMs program, collaborating with the internal teams, external vendors, service providers, health services and cancer centres across NSW Local Health Districts and Networks..

Remuneration/Benefits

In addition to base salary:

• 5% superannuation
• 4 weeks annual leave (plus 17.5% leave loading)
• 10 days sick leave
• 40 hours per week which include accrual of monthly Allocated Day Off (ADO) x 12 per year.

Access to:

• Generous Flexible Working practices
• Fitness Passport: a membership card for NSW government employees that gives you and your family unlimited access to 400+ gyms and other facilities at one low price.
• Novated car leasing arrangement
• Salary sacrificing to superannuation.

For your application to be considered

To submit your application, please provide:

• Your resume (maximum five pages)
• A covering letter addressing the Essential Requirements, as outlined in the Role Description
• A response to the Pre-screening questions, as outlined below.

Essential requirements

• Tertiary qualification and/or demonstrated experience and knowledge of project management methodologies.
• An understanding of, and/or previous experience working in technical product/service development, implementation and delivery.
• An understanding of, and/or previous experience working within the NSW Health system is desirable.
• Demonstrated experience in large scale, multi-site IT projects.
• Understanding of the Australian Privacy Principles, Privacy and Personal Information Protection Act 1998 (PPIP Act) and the Health Records and Information Privacy Act.
• Strong Microsoft Teams, Outlook, Excel, PowerPoint and Word skills.

If successful for interview candidates must bring original copies of essential qualifications to be sighted by the panel, and one copy to provide to panel.

Pre-screening questions

• Please outline your experience in supporting and delivering health information products and services. Provide details on the product and/or service, and your role and any area of expertise
• Describe an experience where you have had to manage an IT issue impacting multiple users. Provide details on the issue, impact to stakeholders and your role in resolving the issue.

Interested?

For more information:

1. Click here for the Role Description
2. Find out more about applying for this position

For more information about the Cancer Institute NSW please visit www.cancer.nsw.gov.au. For role related queries or questions contact Karina McCarthy on karina.mccarthy@health.nsw.gov.au

Applications Close: Tuesday, 29^th April 2025 at 11:59PM (following 5 days WMP)

All Cancer Institute roles are based at St Leonards, Sydney, and candidates are required to be Sydney based.

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.
Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.

The Cancer Institute NSW supports flexible working practices for all employees and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disabilities. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health. For more information please visit www.steppingup.health.nsw.gov.au.

Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and during their employment.

To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.

To submit your application please visit https://jobs.health.nsw.gov.au/cinsw