Senior Participant Follow Up Function Officer

Senior Participant Follow Up Function Officer

Employment Type: Full-Time, Fixed term contract up to 30 June 2028

Position Classification: Health Manager Level 2
Remuneration: $109,857.00 – 129,624.00 per annum, plus superannuation and 17.5% leave loading
Hours Per Week: 38

Location: 1 Reserve Road, St Leonards, Sydney
Requisition ID: REQ586649

• Be part of an organisation that makes a difference in cancer control in NSW
• Aboriginal and Torres Strait Islander peoples are encouraged to apply

Where you’ll be working

The Cancer Institute NSW is the NSW Government’s cancer control agency, established to lessen the impact of cancer across the state.

Working at the Cancer Institute NSW means joining a team of committed and dedicated staff who are proud to be a part of the Institute’s purpose of overseeing and accelerating the effectiveness of cancer control in NSW.

The Cancer Institute is a collaborative working environment that encourages diversity and inclusion in how we work and the way we work together. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply. Greater consideration will be given to suitable applicants, in order to improve access to employment and career opportunities (GSE Rule 26).

What you’ll be doing

The Participant Follow-up Function (PFUF) is part of the NSW Bowel Cancer Screening Program which sits within the Cancer Screening & Prevention Division. The role of the NSW Bowel Cancer Screening Program is to work in partnership with key stakeholders at the Commonwealth and State level, including Local Health Districts (LHD) and primary health care providers, to support participation in the National Bowel Cancer Screening Program (NBCSP) and improvements in the relevant health services across NSW, to reduce the incidence and mortality of bowel cancer in line with the NSW Cancer Plan.

The PFUF team focuses specifically on encouraging participants to follow up their Program bowel screening test result and contribute knowledge to the NSW Bowel Cancer Screening Program to meet strategic priorities.

In this role you will be required to work closely with the PFUF Manager to support the day-to-day management and operations of the PFUF service, whilst also leading quality assurance and quality improvement initiatives, to ensure the service meets contractual and strategic objectives.

You will be responsible for developing/ maintaining effective relationships with key stakeholders and identifying and mitigating risks. These responsibilities are in addition to conducting and maintaining expert knowledge in, and training staff to perform, the participant follow up function, in which you will actively communicate over the phone with participants and health care professionals regarding bowel screening test results to encourage participants along the screening pathway.

You will have demonstrated experience in managing workload and prioritising tasks to meet KPIs and deadlines, as well as experience in identifying and managing/ escalating risks associated with inadequate systems/ processes, that may impact on quality of service and/ or health outcomes. You will have experience in training/ mentoring staff in a patient or client-centred role to provide a high-quality service while adhering to privacy and confidentiality legislation, efficient and accurate data entry, reporting, and record management.

Essential to the role will be your ability to communicate effectively and sensitively to establish rapport in challenging circumstances, e.g. participants who are distressed when faced with a positive screening result; as well as foster effective networks, relationships and partnerships, with a range of internal and external stakeholders and actively share information with team members to maintain currency of practices and documentation to support successful service delivery.

Remuneration/Benefits

In addition to base salary:

• 11.5% superannuation
• 4 weeks annual leave (plus 17.5% leave loading)
• 10 days sick leave
• 40 hours per week which include accrual of monthly Allocated Day Off (ADO) x 12 per year.

Access to:

• Generous Flexible Working practices
• Fitness Passport: a membership card for NSW government employees that gives you and your family unlimited access to 400+ gyms and other facilities at one low price.
• Novated car leasing arrangement
• Salary sacrificing to superannuation.

For your application to be considered

To submit your application, please provide:

• Your resume (maximum five pages)
• A covering letter addressing the Essential Requirements, as outlined in the Role Description
• A response to the Pre-screening questions, as outlined below.

Essential requirements

• Tertiary qualifications in a health-related discipline and/or relevant experience in a health/science field.
• Extensive communications skills, with demonstrated ability to operate with sensitivity and discretion, and a minimum of 12 months' experience working directly with customers/patients in a customer service or ideally health environment.
• Demonstrated ability in working successfully in a team to provide a high quality service.
• Experience in developing and leading quality assurance and quality improvement processes.
• Experience in managing stressful or critical customer/patient interactions with minimal direction.
• Highly developed skills in Microsoft Office applications and electronic medical record systems/databases.

If successful for interview candidates must bring original copies of essential qualifications to be sighted by the panel, and one copy to provide to panel.

Pre-screening questions

Question 1 (250-word limit)

Describe a situation where you demonstrated leadership skills to assist fellow team members in delivering a service. What was the situation? How did you interact with the team? What was the outcome?

Question 2 (250-word limit)

Consider a specific occasion where you have utilised expert knowledge to improve a process or system. Briefly outline the situation, how you identified the need for improvement and the outcome(s).

Interested?

For more information:

1. Click here for the Role Description
2. Find out more about applying for this position

For more information about the Cancer Institute NSW please visit www.cancer.nsw.gov.au. For role related queries or questions contact Shaleni Bosly at Shaleni.Bosly@health.nsw.gov.au

Applications Close: Wednesday, 16 July 2025 at 11:59PM

All Cancer Institute roles are based at St Leonards, Sydney, and candidates are required to be Sydney based.

The CORE+4 Values define what is important to the Cancer Institute NSW and our employees.
Our values are: Collaboration, Openness, Respect, Empowerment, Strategic, Supportive, Innovative and Flexible.

The Cancer Institute NSW is unable to offer salary packaging. Salaries will be negotiated commensurate to experience and qualifications of the role.

The Cancer Institute NSW supports flexible working practices for all employees and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds and people with disabilities. Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health. For more information please visit www.steppingup.health.nsw.gov.au.

Please indicate if you have any accessibility requirements in your application or speak with the contact person should you be called for an interview. We provide reasonable adjustment for people with a disability during the recruitment process and during their employment.

To be eligible for permanent appointment to a position in NSW Health, you must have Australian citizenship or permanent Australian residency.

To submit your application please visit https://jobs.health.nsw.gov.au/cinsw