Control Centre
CAM21049 Requisition #

Employment Type:  Full Time
Remuneration:  $62,649 - $68,226
Hours Per Week: 38
Requisition ID: CAM21049

Location:  Sydney and Dubbo ONLY

Applications close 30 September 2024



NSW Ambulance Emergency Medical Call Takers


  • Salary range - $62,649 - $68,226 per annum + allowances, shift penalties, overtime 
  • 5 weeks of annual leave per year
  • An organisation that champions Diversity, Equity and Inclusion
  • Be part of the team and have staff allocated uniforms on day one
  • Diverse career opportunities across clinical and non-clinical roles in regional and metro NSW
  • Have job security in a permanent full time role
  • Enjoyed discounted gym rates, health and wellness coaching, free vaccinations and take advantage of a range of free training and talent programs for your professional development
  • Employee Assistance Program (EAP) for staff and family members
  • Generous salary packaging options to help you increase your take home pay: Up to $9k for living expenses + $2.6k meal & entertainment + novated leasing.
  • Superannuation contributions of 11.5%


About NSW Ambulance

NSW Ambulance provides essential health services to the people of NSW, relieving suffering through out of hospital care. From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.

No matter where you live in NSW, whether it be metropolitan, rural or regional, we are there to provide medical care and transport when you need it.


About the role

No 2 days will ever be the same as an Emergency Medical Call Taker in our NSW Ambulance Control Centres. Every shift and every call has the potential to be the most rewarding or the most challenging you’ve taken. You could be someone's lifeline, last hope or lucky break and they will be relying on you to guide & support them through what may be their worst moment. While this role is not for the faint hearted and requires a lot of resilience, it is also very rewarding, fulfilling & is one of the most critical roles in the emergency service process as you are the first point of contact to the community in their times of need.

You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.

You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.

We have centres state-wide including Sydney (Eveleigh), Southern (Warilla), Northern (Charlestown) & Western (Dubbo). This advertisement is for applicants to be based in Sydney or Dubbo ONLY. Roles are appointed on a permanent full time basis across a 24/7 rotating roster.


About you

Emergency Medical Call Taker roles are unique and challenging and our team members come from a wide range of life stages, occupational and cultural backgrounds. You are likely to be a good fit for these positions if you:

·       Enjoy working in a busy environment where multi-tasking with high attention to detail is the norm.

·       Are tech savvy enough to use multiple software systems whilst under pressure.

·       Have proven persistence and good decision-making capabilities.

·       Communicate effectively by listening, showing empathy, and adapting your style to the situation.

·       Maintain a calm, resilient composure in stressful situations.

·       Demonstrate the highest standards of professional conduct and support for others.

·       Learn quickly, developing your capability whilst embracing constructive feedback.

·       Ability to work 12hr shifts on a 24hr rotating roster. (4 days on, 5 days off)


Overall, its not always about your experience or skill set because it takes a very special kind of person to be right for this role


All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW.




1. Need more information?

2. Click here for the Position Description

3. Find out more about applying for this position

4. Click here for the position conditions and general information


For role related queries or questions contact AMBULANCE-ControlCentreRecruitment@health.nsw.gov.au

  1. Computer literacy with demonstrated experience in the use of windows based computer applications and an ability to transfer voice activated information into computerised data entry systems.
  2. Excellent communication skills, both written and oral.
  3. Ability to work independently and as a team member in a critical environment.
  4. Ability to think clearly, logically, remain calm in stressful situations and work within defined procedures.
  5. Organisational skills, including efficient time management and an ability to prioritise tasks.
  6. High degree of confidentiality, discretion, diplomacy and interpersonal skills suitable for an emergency environment.
  7. Touch Typing skills of thirty (30) words per minute with an accuracy of 98%. (Validation of typing speed and accuracy will be necessary prior to employment being confirmed.)
  8. Possess a First Aid Certificate with re-certification every three years to maintain currency and an understanding of basic medical terminology.

Applications Close: 31st May 2024

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