Communications Assistant - Western Control Centre (Dubbo)

Control Centre
CAM10270 Requisition #
Are you ready to make a difference? Do you see yourself as someone who:
  • Is the first point of contact for someone in need?
  • Is the kind and compassionate person on the other end of the line
  • Is the person who is giving instruction on how to save someone’s life
  • Is the communicator with a diverse community including children, elderly, parents, friends and those from non-English speaking backgrounds
  • Is the one who provides a meaningful and rewarding contribution to the community

If this is you, join NSW Ambulance as a Communications Assistant and have an enriching career receiving Triple Zero (000) calls and providing First Aid advice to the wider community during their greatest time of need.
About Us
NSW Ambulance provides essential health services to the people of NSW, relieving suffering through out of hospital care. From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place.
No matter where you live in NSW, whether it be metropolitan, rural or regional, we are there to provide medical care and transport when you need it.
The Role
Working amongst a likeminded and compassionate team, you will be the first point of contact for members of the community during a medical emergency. You will receive, record and quickly progress emergency phone calls made to Triple Zero (000) in a fast paced and dynamic environment.
You will provide lifesaving first aid advice, be resilient and dynamic whilst recording information and most of all, be the person on the other end of the line ensuring that the caller is provided with the necessary information and support required to ensure the emergency is managed until paramedics arrive on scene.
This role is based at Western Control Centre (Dubbo) on a permanent full time basis across a 24/7 rotating roster.
About You
The Communications Assistant role is a unique and rewarding role. Our best performers are passionate about the community and are a strong match to the job capabilities and competencies outlined in the Position Description.
There are no mandatory qualifications for this role. We value diversity and have team members from various walks of life and professions and backgrounds.
Applicant Information
For information on the process, stages and general frequently asked questions, please refer to the 2021 Recruitment and Selection Guide.
Benefits of working for NSW Ambulance
  • 5 weeks of annual leave per year
  • Be part of the team and have staff allocated uniforms on day one
  • Diverse career opportunities across clinical and non-clinical roles in regional and metro NSW
  • Have job security in a permanent full time role
  • Enjoyed discounted gym rates, health and wellness coaching, free vaccinations and take advantage of a range of free training and talent programs for your professional development
  • Generous salary packaging options including Novated Lease options
Need more information?

For role related queries or questions, please contact

Employment Type: Permanent Full Time
Position Classification: Trainee Operations Centre Communications Assistant
Remuneration: $63,832 total package excluding penalties/allowances
Hours per week: 38
Requisition ID: CAM10270
Location: Western Control Centre (Dubbo)


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