Clinical Improvement Officer, ITIM

Clinical Improvement Officer, ITIM

Agency for Clinical Innovation

• Join an organisation passionate about delivering improved health care.
• Flexible Working Organisation based in state of the art, agile offices in St Leonards.

We are looking for someone who can:

• Lead the Trauma Death Review and Monitoring Program and ensure high-quality review and reporting of trauma system morbidity and mortality data to support system improvements.
• Develop and implement strategic change management programs to enhance trauma service delivery across LHDs and SHNs, ensuring alignment with ACI objectives.
• Provide high-level policy advice and executive support to the ITIM Clinical Review Committee and senior stakeholders, preparing case reviews, briefing papers, and reports

About us

The Agency for Clinical Innovation (ACI) leads innovation in clinical care across NSW. We do this by bringing clinicians, patients and healthcare managers together to design and implement new ways to deliver healthcare.

For more information go to https://www.aci.health.nsw.gov.au

What you will be doing

The ITIM Clinical Improvement Officer, managed within the Trauma Pain and Rehabilitation (TPR) and Clinical Engagement and Operational Programmes (CEOPs) Directorate, supports the Agency for Clinical Innovation (ACI) in enhancing trauma care across NSW by leading the Trauma Death Review and Monitoring Program and managing the ITIM Clinical Review Committee's business. The role collaborates with ITIM Project Officers (Education, Innovation, and Trauma Outcomes Registry and Quality Evaluation - TORQUE) and the Trauma Data Officer to deliver comprehensive services supporting work plans from the Clinical Review, Data Management, Education, Research Advisory, and Trauma Innovation Committees. The officer promotes, develops, implements, and monitors strategic change management programs to improve service delivery in Local Health Districts (LHDs) and Specialty Health Networks (SHNs), including initiatives fostering better integration between general practice and public health services for coordinated chronic care. By providing high-level policy advice, executive support to senior committees, and facilitating quality reviews of trauma system morbidity and mortality data, the role drives evidence-based innovations and system change recommendations across adult and paediatric trauma systems, aligning with the Clinical Excellence Commission (CEC) to amplify key messages.

Employment details

Employment Type: Part Time Exempt (up to July 2027)
Position Classification: Health Manager Level 3
Remuneration: $127,150.00 - $144,444.00 per annum excluding Superannuation
Hours Per Week: 24hrs Requisition ID: REQ587170

How to apply

Your application should include:

• a cover letter detailing your interest and how your skills and experience are relevant to this role, maximum of 3 pages
• an up-to-date resume of no more than five (5) pages which clearly details your skills and experience as relevant to this role.
• address Selection Criteria below in your application.

Application must be lodged electronically.  Please go to https://jobs.health.nsw.gov.au/ and search Job Reference Number REQ587170 to submit your application.

Selection Criteria

1. Tertiary qualifications in a relevant discipline, and extensive senior-level experience in a trauma-related role with provision of professional executive services in a complex healthcare environment.
2. Demonstrated expertise in trauma scoring systems (e.g., Abbreviated Injury Scoring, Injury Severity Score), quality review processes, and ethical requirements for adult and paediatric trauma systems.
3. Proven ability to manage projects and deliver statewide initiatives to deadline with limited supervision, ensuring high-quality outcomes and responsiveness to feedback.
4. Advanced skills in digital tools (e.g., excel, REDCap, Power BI) to support efficient project operations and data reporting.
5. Advanced oral and written communication, interpersonal, and stakeholder engagement skills, with a demonstrated ability to foster collaboration and maintain positive working relationships.
6. Demonstrated experience in continuous improvement, proactively identifying and addressing business needs to enhance trauma care delivery.
7. Highly developed organisational, analytical, and problem-solving skills, with the ability to manage competing priorities, deliver timely advice, and exercise judgment and discretion.
8. Proven ability to work cooperatively in a team environment, share knowledge, and demonstrate personal accountability, with a strong commitment to learning and cultural competence.

Essential Criteria

1. Valid Working with Children Check

The ACI values diversity and is committed to building an inclusive workplace culture that reflects the community we serve.

We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQ+, those with special needs and people from culturally and linguistically diverse backgrounds.

If you are an Aboriginal or Torres Strait Islander person and would like some more information about applying for a role within the ACI, please contact one of our Aboriginal Workforce Consultants on 1800 004 546 or by email aboriginalcareers@health.nsw.gov.au

If you are a person with disability and require information or specific arrangements to participate in the recruitment process, please contact HSNSW-DisabilityEmployment@health.nsw.gov.au. 

This position is a temporary position and requires full working rights in Australia (e.g. Australian citizenship/ permanent resident).  If you currently hold a temporary visa that allows you to live and work in Australia, you may be eligible for employment opportunities in line with the conditions of your visa.

Need more information?
  1) Click here for the Position Description
  2) Find out more about applying for this position

If you would like more information on this role, please contact Kelly Dee at Kelly.dee@health.nsw.gov.au     

This recruitment is managed by our internal teams at the ACI. ACI is unable to accept agency applications nor engage with recruitment agencies at this point in time. We thank you in advance for respecting our process.

Closing date: Wednesday, 6 August 2025 at 11:59PM